Introduction and Overview

DFW Trampolines (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, and safeguard information when you visit our website, submit information through forms, communicate with us, or use our services.

This Privacy Notice applies to information collected through our website, CRM systems, communications (including phone, email, and SMS), and any related services.

Information We Collect

Information You Provide to Us

We may collect personal information you voluntarily provide, including:

◆ Name

◆ Email address

◆ Phone number

◆ Billing and service address

◆ Order and installation details

◆ Messages, inquiries, reviews, or form submissions

Information Collected Automatically

When you visit our website, we may collect:

◆ IP address

◆ Browser and device information

◆ Pages visited and time spent

◆ Referring websites

◆ General location data

Information from CRM & Marketing Systems

We use customer relationship management (CRM) and marketing automation platforms (including tools like GoHighLevel) to:

◆ Store customer information

◆ Track communications and interactions

◆ Automate follow-ups and service updates

◆ Manage leads and customer relationships

Third-Party Analytics & Advertising

We may use tools such as:

◆ Google Analytics

◆ Facebook Pixel / Meta Ads

◆ Google Ads tracking

These tools collect information about your activity to help us improve performance and deliver relevant advertising.

How We Use Your Information

We use your information to:

◆ Provide and fulfill services (orders, installations, support)

◆ Communicate with you via phone, email, or SMS

◆ Process payments and transactions

◆ Send confirmations, updates, and service notifications

◆ Improve website functionality and user experience

◆ Run targeted advertising and retargeting campaigns

◆ Analyze performance and customer behavior

◆ Prevent fraud and ensure security

◆ Comply with legal obligations

SMS & Communications (TCPA Compliance)

By providing your phone number, you consent to receive:

◆ Service-related messages (appointments, updates, confirmations)

◆ Promotional messages (offers, follow-ups, reminders)

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message.

We do not sell or share your phone number with third parties for their independent marketing purposes.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

◆ Improve website performance

◆ Track user behavior

◆ Personalize content and experiences

◆ Deliver targeted advertisements

◆ Measure marketing effectiveness

You can control cookies through your browser settings.

Interest-Based Advertising

We may use third-party advertising services to display ads based on your interactions with our website.

These services may track your activity across websites and use cookies or similar technologies to deliver relevant ads.

You can opt out of certain advertising networks through industry opt-out tools such as:

◆ Network Advertising Initiative (NAI)

◆ Digital Advertising Alliance (DAA)

Information We Share

We do not sell your personal information.

We may share your information only as necessary with:

◆ Service providers (payment processors, CRM platforms, scheduling tools)

◆ Marketing and advertising platforms

◆ Analytics providers

◆ Legal authorities when required by law

◆ Business successors in the event of a sale or restructuring

All third parties are expected to protect your information.

Your Privacy Rights (Texas Residents)

If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), including:

◆ Right to access your personal data

◆ Right to correct inaccurate data

◆ Right to delete your data

◆ Right to obtain a copy of your data

◆ Right to opt out of targeted advertising or data sharing

To exercise your rights, contact:

[email protected]

We will respond in accordance with applicable law.

Data Retention

We retain personal information only as long as necessary to:

◆ Provide services

◆ Maintain business and financial records

◆ Comply with legal obligations

◆ Resolve disputes

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can be guaranteed to be completely secure.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Notice

We may update this Privacy Notice at any time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Notice or your data:

DFW Trampolines

Email: [email protected]